Shipping policy

Overview

This Shipping Policy explains how OCTA LNG LLC processes and delivers orders placed through our website.

By placing an order on our website, you agree to the terms outlined below.

Order Processing

Orders are usually processed within 1–3 business days after payment is received and confirmed.

Please note that processing times may be longer during holidays, promotional periods, or in case of unexpected delays.

Shipping Times

Estimated delivery times vary depending on the destination country and the shipping method selected at checkout.

Typical delivery times are:

• United States: 5–12 business days

• Europe: 5–12 business days

• International destinations: 7–18 business days

These delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, are shown at checkout before payment is completed.

Tracking

Where available, tracking information will be sent to the email address provided at checkout once the order has been shipped.

Delays

We are not responsible for delays caused by customs, carriers, weather conditions, incorrect shipping information, or other circumstances outside our reasonable control.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an order cannot be delivered due to incorrect or incomplete information, additional shipping costs may apply.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at longo.ale@yahoo.com within 7 days of the expected delivery date or receipt of the package. We will review the case and assist where possible.

Contact

For any shipping-related questions, please contact:

OCTA LNG LLC
30 N Gould St Ste R, Sheridan WY 82801, United States
Email: longo.ale@yahoo.com